Renovo Home Partners unites leading home improvement companies nationwide, equipping them with tools and resources to excel in their markets. Specializing in high-volume, fast-turnaround remodeling services, our culture emphasizes performance, continuous improvement, and customer satisfaction. Renovo’s portfolio represents top-tier companies committed to quality and innovation.
As an IT Help Desk Technician, you will play a critical role in ensuring smooth technology operations across the company.
Responsibilities
- Provide technical support across the company, both in-person and remotely.
- Resolve support tickets efficiently.
- Set up and maintain equipment such as workstations, devices, phones, and printers.
- Install, maintain, and repair laptops, PCs, printers, and related software.
- Track and audit IT assets using the Asset Tracking application.
- Manage user accounts, including onboarding and deactivation processes.
- Facilitate equipment repairs and replacements as required.
- Test and implement new technologies to enhance operations.
- Collaborate with teams and management to meet business IT needs.
- Support onsite audits, training sessions, and company meetings.
- Perform preventative maintenance and resolve hardware/software issues promptly.
Qualifications
Associate's degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience.
- 1-2+ years of IT infrastructure experience, IT support, helpdesk, or desktop support role.
- Proficiency in Microsoft Office applications.
Familiarity with the following software a +: , JAMF, RevenueIO, Fluix, Microsoft 365, Avanan, Meraki, Salesforce, and Teams.
Strong organizational and multitasking skills.
Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11).
Familiarity with Microsoft Office 365 administration and application support (Outlook, Word, Excel, Teams, SharePoint).
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot basic connectivity issues.
Experience with Active Directory for user and group management is a plus.
Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk, Freshservice).
Basic knowledge of cybersecurity best practices (e.g., phishing awareness, password hygiene, antivirus).
What We Offer
- $26.50 - $31.50/HR
- Medical, dental, and vision insurance
- Paid vacations and PTO
- Growth and advancement opportunities
- 401(k) plan
Schedule
- Full-time, onsite, NOT HYBRID OR REMOTE
- Monday–Friday
- Office located in Woburn, MA