Lead IT Support Team at Renovo – Drive Excellence in Home Remodeling Tech

Renovo Home Partners, the fifth-largest home remodeling company in America, is searching for a highly skilled IT Support Team Lead to take charge of our IT operations. This is a 100% onsite, hands-on leadership role, requiring a strong leader who can mentor a team, manage IT projects, and ensure seamless technology support across our organization.

Why Join Renovo?

At Renovo, we are committed to providing the best platform for our teams to thrive. Our IT Operations team is the backbone of our business, ensuring that employees across our multiple locations have the tools and support they need to succeed. We foster a culture of continuous improvement, innovation, and teamwork, making this an exciting opportunity for an IT leader ready to make an impact.

Key Responsibilities:

• Lead and mentor the IT support team, providing feedback and fostering a collaborative, customer-focused environment.
• Serve as the escalation point for complex technical issues and ensure timely resolutions.
• Oversee IT infrastructure including Windows desktop/laptop environments, network management (TCP/IP, DNS, DHCP), and mobile device management.
• Drive IT projects from start to finish, coordinating across departments to implement system upgrades, maintenance, and deployments.
• Ensure proper documentation of incidents, requests, and solutions in the ticketing system.
• Manage vendors and business stakeholders, ensuring IT services align with company goals.
• Provide hands-on support for hardware, software, and network troubleshooting.
• Work flexible hours as needed, including evenings and weekends for critical support.

What We’re Looking For:

• Proven leadership experience managing IT teams and projects.
• 6+ years of advanced technical experience in IT infrastructure, including Entra ID, Office365, Exchange Online, and Power Platforms.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills to collaborate across departments.
• Experience with call center applications is a plus.
• Bachelor’s degree in IT or equivalent experience.

Take the Lead at Renovo

We’re looking for a driven, strategic IT leader who is ready to take ownership of our IT operations and contribute to the success of a growing company. If you thrive in a fast-paced environment, enjoy mentoring a team, and have the expertise to manage complex IT challenges, we want to hear from you. Apply today!